When an employee hands in his resignation letter and walks out the door, he walks out with valuable skills, knowledge, and capabilities that are unique to the business. While you are sorry to see him leave, conducting an exit interview can help you gain important insights that you might otherwise not obtain from your current employees. This is information that can reduce turnover and increase retention. With this information, it is possible to increase employee satisfaction, improve business systems, increase engagement and commitment, and maximize quality. Simply put, information is power, and exit interviews can provide strategic knowledge that can be used to increase the success and productivity of the business.
In this practical webinar, you will receive detailed guidance and strategies to start or improve your Exit Interview Program. You will also receive a toolkit that can be used to implement and enhance your Exit Interview Program.
Upon course completion, you will be able to:
- Recall the 7 steps for implementing a program
- Discuss the value of developing a listening culture
- Outline 13 reasons for implementing webinars
- Determine the difference between the employee’s perspective and employer’s perspective
- Recall the pros and cons of face-to-face, phone, questionnaire, and consultant interviews
- Determine who should conduct interviews and when they should be held
- Describe the value of 2nd interviews
- Implement suggestions for making the employee comfortable and getting honest answers
- Outline the ins and outs of questionnaire administration
- Handle involuntary terminations
- Determine when offering confidentiality can be a problem
- Recall 15+ considerations in conducting the actual interview
- Outline keys to effective listening
- Identify the importance of documentation for legal protection
- Recall considerations for analyzing and reporting information
In your toolkit, you will receive:
- A copy of the PowerPoint slide deck
- 179 sample interview questions in 11 different areas
- A sample Exit Interview Policy for you to personalize
- A sample Exit Questionnaire
- Live question and answer period
HR Advisors LLC
Wes Pruett is owner of HR Advisors LLC, a consulting practice that provides service to clients who seek to align their business and employees creating successful outcomes and excellent work environments. After 20 years in senior leadership within the Mayo Health System he founded HR Advisors. Mr. Pruett provides solutions to companies for a wide variety of HR issues including compensation, compliance, policy development, performance management, and employee relations. Mr. Pruett regularly facilitates employee training related to communication, leadership, coaching, and strategic planning. He is a business coach helping leaders achieve goals. Wes earned a Masters in Healthcare Administration at the University of Minnesota Carlson School of Management and an M.S. in psychology.
What is a webinar?
A webinar is simply a seminar that you attend online. You either watch a live video feed of the speaker or listen to the speaker through your computer, tablet or phone’s audio. You see the speaker’s slides, videos, and other presentation materials on your screen.
Can I ask questions during the webinar?
Yes. During the live webinar, you may submit questions and comments and the speaker will respond verbally. For a recorded webinar, your questions will be emailed to the speaker. You will typically receive a response from the speaker within two business days.
Can I attend using a tablet or smartphone?
Yes. You may attend a webinar using a computer, tablet or smartphone.
If I can’t attend a webinar live, can I view the recording later?
Yes. Shortly after each live program ends, we send all webinar registrants a link to the webinar recording. You can view the recording as many times as you like after the live webinar for up to 12 months.
What is an on-demand webinar?
An on-demand webinar is a previously recorded webinar that you may view at any time after your purchase for up to 12 months.
Can I stop a recorded webinar and start it later at the same point?
You can stop a recording and later log back in and navigate to any point in the webinar. The system will not force you to view the entire recording from start to finish.
Can I listen to recorded webinars on a tablet or smartphone?
Yes. You will be able to listen to any of our on-demand webinars on your computer, tablet, or smartphone.
Do the webinars qualify for Continuing Education Credit?
Almost all of our webinars are approved for continuing education credit, including CLE (in all states), CCB, CPE, HRCI, IRS and SHRM credit. Unlike many providers, we don’t charge you any additional fee to process your credit. If you have specific questions, please call us at 703-372-0550 or contact us.
Can I still receive Continuing Education Credits if I view the webinar recording instead of the live presentation?
In most cases, the answer is yes. Recorded webinars are not eligible for CLE credit in the following states: AR, KS, MS, NE, and RI. In all other jurisdictions, recorded programs are eligible for credit. In addition, CPE credit is not available for recorded webinars. Please note that recorded webinars are only eligible for a certain period of time based on the jurisdiction. To ask about your specific type of Continuing Education Credit or the requirements in your jurisdiction, please call us at 703-372-0550 or contact us.
Will I receive a certificate of completion after the course?
Yes. A certificate of completion will automatically be uploaded to your Clear Law Institute account after completing the live or on-demand webinar.
Do I need to be a member to receive a certificate of completion?
No. An account will automatically be created for you when registering for a webinar. You will then be able to access your certificate of completion after completing a webinar.
How do I determine my states’s CLE requirements.
Please find your state listed here with instructions for calculating the number of credits in your state.
How will I submit my attendance to receive CLE credit in my state?
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How does the money-back guarantee work?
Clear Law Institute stands behind all of its courses with a no-risk, money-back guarantee. If you are not satisfied with the quality of a webinar, we will fully refund your money—no questions asked. If you purchase an annual all-access membership, you can cancel within 14 days for a full refund.
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