When an employee hands in his resignation letter and walks out the door, he walks out with valuable skills, knowledge, and capabilities that are unique to the business. While you are sorry to see him leave, conducting an exit interview can help you gain important insights that you might otherwise not obtain from your current employees. This is information that can reduce turnover and increase retention. With this information, it is possible to increase employee satisfaction, improve business systems, increase engagement and commitment, and maximize quality. Simply put, information is power, and exit interviews can provide strategic knowledge that can be used to increase the success and productivity of the business.
In this practical webinar, you will receive detailed guidance and strategies to start or improve your Exit Interview Program. You will also receive a toolkit that can be used to implement and enhance your Exit Interview Program.
Upon course completion, you will be able to:
- Recall the 7 steps for implementing a program
- Discuss the value of developing a listening culture
- Outline 13 reasons for implementing webinars
- Determine the difference between the employee’s perspective and employer’s perspective
- Recall the pros and cons of face-to-face, phone, questionnaire, and consultant interviews
- Determine who should conduct interviews and when they should be held
- Describe the value of 2nd interviews
- Implement suggestions for making the employee comfortable and getting honest answers
- Outline the ins and outs of questionnaire administration
- Handle involuntary terminations
- Determine when offering confidentiality can be a problem
- Recall 15+ considerations in conducting the actual interview
- Outline keys to effective listening
- Identify the importance of documentation for legal protection
- Recall considerations for analyzing and reporting information
In your toolkit, you will receive:
- A copy of the PowerPoint slide deck
- 179 sample interview questions in 11 different areas
- A sample Exit Interview Policy for you to personalize
- A sample Exit Questionnaire
- Live question and answer period
HR Advisors LLC
Wes Pruett is owner of HR Advisors LLC, a consulting practice that provides service to clients who seek to align their business and employees creating successful outcomes and excellent work environments. After 20 years in senior leadership within the Mayo Health System he founded HR Advisors. Mr. Pruett provides solutions to companies for a wide variety of HR issues including compensation, compliance, policy development, performance management, and employee relations. Mr. Pruett regularly facilitates employee training related to communication, leadership, coaching, and strategic planning. He is a business coach helping leaders achieve goals. Wes earned a Masters in Healthcare Administration at the University of Minnesota Carlson School of Management and an M.S. in psychology.
What is a webinar?
A webinar is simply a seminar that you attend online. You either watch a live video feed of the speaker or listen to the speaker through your computer, tablet or phone’s audio. You see the speaker’s slides, videos, and other presentation materials on your screen.
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Can I still receive Continuing Education Credits if I view the webinar recording instead of the live presentation?
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