In this practical webinar, we will examine some typical patterns of communication interactions in the workplace, and from our collaborative examination process, you will develop a clearer understanding of how you (and all of us, as human beings) can easily trigger negative emotional reactions in another person, or be triggered by another person, quickly setting off a spiral of escalating emotional reactions in each other. The presenter will provide a format for identifying the 10 “Saboteurs” that we all have, to varying degrees, embedded in our brains. The resulting awareness will help you learn (1) to better recognize your own emotional reactions, (2) to gain a clearer awareness of the likely reactions being triggered in the other person, and (3) to utilize more effective ways to communicate with, and have a more positive impact on, your colleagues, teammates, and direct reports.
Upon completion of this webinar, you will gain:
• greater self-awareness regarding your own emotional reactions during interactions with others in the workplace
• greater sensitivity to and understanding of the emotional reactions being activated in the other people with whom you are interacting
• better self- control over your own “negative” emotional responses in workplace communications (reflect rather than react)
• greater ability to communicate more positively and effectively, in ways that foster a sense of interpersonal-psychological safety and improved engagement, motivation, and productivity for the entire organizational team
Overall, you will gain valuable insight into yourself and others in the workplace that will allow you to actively contribute to creating an organizational culture/environment in which you and your co-workers are better able to support one another, learn from each other, and cooperate and collaborate more successfully, to the mutual benefit of all.
About the Presenter:
Marc Miller is President of MLM Coaching & Consulting, LLC. He provides executive, management, and team coaching to executives, professionals, business owners, leaders, and managers, and also consults with organizational leadership teams to improve employee engagement and team collaboration. His goal is to help organizations to create great places to work, and to increase talent retention, productivity, job satisfaction, and overall profitability for the organization. Marc works with both individuals and with teams as a professional coach to promote greater awareness of how to communicate together effectively for greater personal, professional, and organizational success. Working with members of family-owned businesses on resolving potentially harmful interpersonal relationships that overlap business and family is another area of expertise for Marc. Helping his clients develop greater emotional self-awareness and awareness of potential communication failures between themselves and others is the overriding goal that underpins all of Marc’s value to his clients. Marc has a Ph.D. in Psychology from Adelphi University. He has earned a Professional Coaching Certificate from the Professional Coaching Program at the Zicklin School of Business, Baruch College, CUNY and iCoachNewYork. He has successfully completed the Practitioner In Team Coaching Program, earning the designation “Certified Practitioner in Team Coaching” from the Global Team Coaching Institute (GTCI). As a professional coach, he holds the credential of Professional Certified Coach (PCC) awarded by the International Coach Federation (ICF).

Marc Miller
MLM Coaching & Consulting, LLC
Marc Miller is President of MLM Coaching & Consulting, LLC. He provides executive, management, and team coaching to executives, professionals, business owners, leaders, and managers, and also consults with organizational leadership teams to improve employee engagement and team collaboration. His goal is to help organizations to create great places to work, and to increase talent retention, productivity, job satisfaction, and overall profitability for the organization. Marc works with both individuals and with teams as a professional coach to promote greater awareness of how to communicate together effectively for greater personal, professional, and organizational success. Working with members of family-owned businesses on resolving potentially harmful interpersonal relationships that overlap business and family is another area of expertise for Marc. Helping his clients develop greater emotional self-awareness and awareness of potential communication failures between themselves and others is the overriding goal that underpins all of Marc’s value to his clients. Marc has a Ph.D. in Psychology from Adelphi University. He has earned a Professional Coaching Certificate from the Professional Coaching Program at the Zicklin School of Business, Baruch College, CUNY and iCoachNewYork. He has successfully completed the Practitioner In Team Coaching Program, earning the designation “Certified Practitioner in Team Coaching” from the Global Team Coaching Institute (GTCI). As a professional coach, he holds the credential of Professional Certified Coach (PCC) awarded by the International Coach Federation (ICF).
CLE Credits (Law)
Credit | Value | Type | Format |
---|---|---|---|
In some CLE states, the course will be submitted to the bar after you register. If for any reason the course is not approved, we will fully refund your registration fee. If a state is listed on this course, then we are confident the course fits that state's standards and already is or will be approved for credit.
HR Credits
Credit | Value | Type | Format |
---|---|---|---|
HRCI | 1.25 |
General |
On-Demand/Recording |
SHRM | 1.25 |
General |
On-Demand/Recording |
What is a webinar?
A webinar is simply a seminar that you attend online. You either watch a live video feed of the speaker or listen to the speaker through your computer, tablet or phone’s audio. You see the speaker’s slides, videos, and other presentation materials on your screen.
Can I ask questions during the webinar?
Yes. During the live webinar, you may submit questions and comments and the speaker will respond verbally. For a recorded webinar, your questions will be emailed to the speaker. You will typically receive a response from the speaker within two business days.
Can I attend using a tablet or smartphone?
Yes. You may attend a webinar using a computer, tablet or smartphone.
If I can’t attend a webinar live, can I view the recording later?
Yes. Shortly after each live program ends, we send all webinar registrants a link to the webinar recording. You can view the recording as many times as you like after the live webinar for up to 12 months.
What is an on-demand webinar?
An on-demand webinar is a previously recorded webinar that you may view at any time after your purchase for up to 12 months.
Can I stop a recorded webinar and start it later at the same point?
You can stop a recording and later log back in and navigate to any point in the webinar. The system will not force you to view the entire recording from start to finish.
Can I listen to recorded webinars on a tablet or smartphone?
Yes. You will be able to listen to any of our on-demand webinars on your computer, tablet, or smartphone.
Do the webinars qualify for Continuing Education Credit?
Almost all of our webinars are approved for continuing education credit, including CLE (in all states), CCB, CPE, HRCI, IRS and SHRM credit. Unlike many providers, we don’t charge you any additional fee to process your credit. If you have specific questions, please call us at 703-372-0550 or contact us.
Can I still receive Continuing Education Credits if I view the webinar recording instead of the live presentation?
In most cases, the answer is yes. Recorded webinars are not eligible for CLE credit in the following states: AR, KS, MS, NE, and RI. In all other jurisdictions, recorded programs are eligible for credit. In addition, CPE credit is not available for recorded webinars. Please note that recorded webinars are only eligible for a certain period of time based on the jurisdiction. To ask about your specific type of Continuing Education Credit or the requirements in your jurisdiction, please call us at 703-372-0550 or contact us.
Will I receive a certificate of completion after the course?
Yes. A certificate of completion will automatically be uploaded to your Clear Law Institute account after completing the live or on-demand webinar.
Do I need to be a member to receive a certificate of completion?
No. An account will automatically be created for you when registering for a webinar. You will then be able to access your certificate of completion after completing a webinar.
How do I determine my states’s CLE requirements.
Please find your state listed here with instructions for calculating the number of credits in your state.
How will I submit my attendance to receive CLE credit in my state?
Please find your state listed here with instructions for confirming your CLE attendance.
How does the money-back guarantee work?
Clear Law Institute stands behind all of its courses with a no-risk, money-back guarantee. If you are not satisfied with the quality of a webinar, we will fully refund your money—no questions asked. If you purchase an annual all-access membership, you can cancel within 14 days for a full refund.
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