In this 3-part bundle, “You Talkin’ to Me?,” managers learn a variety of ways to handle conflict in the workplace, whether it’s personal disagreements or coaching a team to resolve issues. Each course is eligible for SHRM and HRCI credit.
Webinar 1: Managing Workplace Conflict
Credit: 1.5 HRCI, 1.5 SHRM
90 Minutes
Studies show that managers spend up to 40 percent of their time addressing conflict in the workplace, and unresolved conflict causes high employee turnover and even litigation. In this webinar, you’ll learn about strategies to successfully manage conflict and avoid counterproductive responses. Among other things, you’ll learn about:
- The consequences of unresolved conflict for your organization, including:
- High tensions, stress, and anxiety
- Reduced effectiveness, productivity, and quality
- Increased absenteeism, turnover, hostility, and even violence
- 13 strategies for constructively confronting conflict
- How to understand your role in conflict
- The ways that managers can make conflict worse
- The 9 hot buttons that can inflame conflict, and what to do about it
- How to utilize a conflict model outlining your five major options
- Dysfunctional behavior to watch out for based on your personality
- Techniques for mediating conflict
- Assertive vs. aggressive behavior
Webinar 2: Conflict Resolution: Keys to Success
Credit: 1.25 HRCI, 1.25 SHRM
75 Minutes
In this practical webinar, you will discover the underlying causes of workplace conflict and learn essential strategies for successfully resolving conflicts. You’ll learn how company productivity is critically impacted when conflict isn’t resolved.
You will also learn:
- How your own relationship with conflict is a driving force in achieving effective outcomes
- When coaching tools can help accelerate results
- Effective phrasing and body language that can make or break outcomes
- Specific examples of workplace conflict resolutions
Webinar 3: Dealing with Unrealistic Expectations at Work
Credit: 1.5 HRCI, 1.5 SHRM
90 Minutes
In this practical webinar, you will learn how to navigate the challenges of working with bosses and others who have expectations for tasks, projects, and performance that are beyond realistic. This webinar is designed for Human Resources professionals, supervisors, managers, and others who require performance expectation skills.
You will learn how to:
- Set task deadlines
- Evaluate the workload
- Distinguish between high and unrealistic standards
- Manage others’ expectations
- Determine when to ask for help
- Use coaching tools for clearer communication
You will learn from case studies and professional examples of diverse situations. Participants will leave with practical, on-the-job tips and tools.
Wes Pruett
HR Advisors LLC
Wes Pruett is owner of HR Advisors LLC, a consulting practice that provides service to clients who seek to align their business and employees creating successful outcomes and excellent work environments. After 20 years in senior leadership within the Mayo Health System he founded HR Advisors. Mr. Pruett provides solutions to companies for a wide variety of HR issues including compensation, compliance, policy development, performance management, and employee relations. Mr. Pruett regularly facilitates employee training related to communication, leadership, coaching, and strategic planning. He is a business coach helping leaders achieve goals. Wes earned a Masters in Healthcare Administration at the University of Minnesota Carlson School of Management and an M.S. in psychology.
Miriam Reiss
Dr. Miriam Reiss, DSS, MCC, Executive Coach and Trainer/Facilitator, helps foster optimal team and individual workplace functioning. Dr. Reiss works with a diverse range of companies and industries, from technology and finance to retail and manufacturing. She authored “The Self Esteem Experiment,” co-authored “Branding & Marketing Mastery, and is a Master Certified Coach (MCC), the International Coach Federation’s senior ranking. Reiss holds a Doctorate from Peace Theological Seminary and a Master’s Degree in Applied Psychology from the University of Santa Monica.
You will receive credit for each session that you attend.
HR Credits
| Credit | Value | Type | Format |
|---|---|---|---|
| HRCI | 1.5 |
General |
On-Demand/Recording |
| SHRM | 1.5 | On-Demand/Recording |
What is a webinar?
A webinar is simply a seminar that you attend online. You either watch a live video feed of the speaker or listen to the speaker through your computer, tablet or phone’s audio. You see the speaker’s slides, videos, and other presentation materials on your screen.
Can I ask questions during the webinar?
Yes. During the live webinar, you may submit questions and comments and the speaker will respond verbally. For a recorded webinar, your questions will be emailed to the speaker. You will typically receive a response from the speaker within two business days.
Can I attend using a tablet or smartphone?
Yes. You may attend a webinar using a computer, tablet or smartphone.
If I can’t attend a webinar live, can I view the recording later?
Yes. Shortly after each live program ends, we send all webinar registrants a link to the webinar recording. You can view the recording as many times as you like after the live webinar for up to 12 months.
What is an on-demand webinar?
An on-demand webinar is a previously recorded webinar that you may view at any time after your purchase for up to 12 months.
Can I stop a recorded webinar and start it later at the same point?
You can stop a recording and later log back in and navigate to any point in the webinar. The system will not force you to view the entire recording from start to finish.
Can I listen to recorded webinars on a tablet or smartphone?
Yes. You will be able to listen to any of our on-demand webinars on your computer, tablet, or smartphone.
Do the webinars qualify for Continuing Education Credit?
Almost all of our webinars are approved for continuing education credit, including CLE (in all states), CCB, CPE, HRCI, IRS and SHRM credit. Unlike many providers, we don’t charge you any additional fee to process your credit. If you have specific questions, please call us at 703-372-0550 or contact us.
Can I still receive Continuing Education Credits if I view the webinar recording instead of the live presentation?
In most cases, the answer is yes. Recorded webinars are not eligible for CLE credit in the following states: AR, KS, MS, NE, and RI. In all other jurisdictions, recorded programs are eligible for credit. In addition, CPE credit is not available for recorded webinars. Please note that recorded webinars are only eligible for a certain period of time based on the jurisdiction. To ask about your specific type of Continuing Education Credit or the requirements in your jurisdiction, please call us at 703-372-0550 or contact us.
Will I receive a certificate of completion after the course?
Yes. A certificate of completion will automatically be uploaded to your Clear Law Institute account after completing the live or on-demand webinar.
Do I need to be a member to receive a certificate of completion?
No. An account will automatically be created for you when registering for a webinar. You will then be able to access your certificate of completion after completing a webinar.
How do I determine my states’s CLE requirements.
Please find your state listed here with instructions for calculating the number of credits in your state.
How will I submit my attendance to receive CLE credit in my state?
Please find your state listed here with instructions for confirming your CLE attendance.
How does the money-back guarantee work?
Clear Law Institute stands behind all of its courses with a no-risk, money-back guarantee. If you are not satisfied with the quality of a webinar, we will fully refund your money—no questions asked. If you purchase an annual all-access membership, you can cancel within 14 days for a full refund.
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