In this practical webinar, we will examine some typical patterns of communication interactions in the workplace, and from our collaborative examination process, you will develop a clearer understanding of how you (and all of us, as human beings) can easily trigger negative emotional reactions in another person, or be triggered by another person, quickly setting off a spiral of escalating emotional reactions in each other. The presenter will provide a format for identifying the 10 “Saboteurs” that we all have, to varying degrees, embedded in our brains. The resulting awareness will help you learn (1) to better recognize your own emotional reactions, (2) to gain a clearer awareness of the likely reactions being triggered in the other person, and (3) to utilize more effective ways to communicate with, and have a more positive impact on, your colleagues, teammates, and direct reports.

Upon completion of this webinar, you will gain:
• greater self-awareness regarding your own emotional reactions during interactions with others in the workplace
• greater sensitivity to and understanding of the emotional reactions being activated in the other people with whom you are interacting
• better self- control over your own “negative” emotional responses in workplace communications (reflect rather than react)
• greater ability to communicate more positively and effectively, in ways that foster a sense of interpersonal-psychological safety and improved engagement, motivation, and productivity for the entire organizational team

Overall, you will gain valuable insight into yourself and others in the workplace that will allow you to actively contribute to creating an organizational culture/environment in which you and your co-workers are better able to support one another, learn from each other, and cooperate and collaborate more successfully, to the mutual benefit of all.

 

About the Presenter:

Marc Miller is President of MLM Coaching & Consulting, LLC. He provides executive, management, and team coaching to executives, professionals, business owners, leaders, and managers, and also consults with organizational leadership teams to improve employee engagement and team collaboration. His goal is to help organizations to create great places to work, and to increase talent retention, productivity, job satisfaction, and overall profitability for the organization. Marc works with both individuals and with teams as a professional coach to promote greater awareness of how to communicate together effectively for greater personal, professional, and organizational success. Working with members of family-owned businesses on resolving potentially harmful interpersonal relationships that overlap business and family is another area of expertise for Marc. Helping his clients develop greater emotional self-awareness and awareness of potential communication failures between themselves and others is the overriding goal that underpins all of Marc’s value to his clients. Marc has a Ph.D. in Psychology from Adelphi University. He has earned a Professional Coaching Certificate from the Professional Coaching Program at the Zicklin School of Business, Baruch College, CUNY and iCoachNewYork. He has successfully completed the Practitioner In Team Coaching Program, earning the designation “Certified Practitioner in Team Coaching” from the Global Team Coaching Institute (GTCI). As a professional coach, he holds the credential of Professional Certified Coach (PCC) awarded by the International Coach Federation (ICF).

Faculty Member
Marc Miller
MLM Coaching & Consulting, LLC

Marc Miller is President of MLM Coaching & Consulting, LLC. He provides executive, management, and team coaching to executives, professionals, business owners, leaders, and managers, and also consults with organizational leadership teams to improve employee engagement and team collaboration. His goal is to help organizations to create great places to work, and to increase talent retention, productivity, job satisfaction, and overall profitability for the organization. Marc works with both individuals and with teams as a professional coach to promote greater awareness of how to communicate together effectively for greater personal, professional, and organizational success. Working with members of family-owned businesses on resolving potentially harmful interpersonal relationships that overlap business and family is another area of expertise for Marc. Helping his clients develop greater emotional self-awareness and awareness of potential communication failures between themselves and others is the overriding goal that underpins all of Marc’s value to his clients. Marc has a Ph.D. in Psychology from Adelphi University. He has earned a Professional Coaching Certificate from the Professional Coaching Program at the Zicklin School of Business, Baruch College, CUNY and iCoachNewYork. He has successfully completed the Practitioner In Team Coaching Program, earning the designation “Certified Practitioner in Team Coaching” from the Global Team Coaching Institute (GTCI). As a professional coach, he holds the credential of Professional Certified Coach (PCC) awarded by the International Coach Federation (ICF).

CLE Credits (Law)

Credit Value Type Format
AL 1.3 General
On-Demand/Recording
AK 1.25 General
On-Demand/Recording
AR 1.25 General
On-Demand/Recording
AZ 1.25 General
On-Demand/Recording
CA 1.25 General
On-Demand/Recording
CO 1.5 General
On-Demand/Recording
CT 1.25 General
On-Demand/Recording
DE 1.3 General
On-Demand/Recording
FL 1.5 General
On-Demand/Recording
GA 1.3 General
On-Demand/Recording
HI 1.25 General
On-Demand/Recording
IA 1.25 General
On-Demand/Recording
ID 1.25 General
On-Demand/Recording
IL 1.25 General
On-Demand/Recording
IN 1.3 General
On-Demand/Recording
KS 1.5 General
On-Demand/Recording
KY 1.25 General
On-Demand/Recording
LA 1.3 General
On-Demand/Recording
ME 1.25 General
On-Demand/Recording
MN 1.25 General
On-Demand/Recording
MO 1.5 General
On-Demand/Recording
MS 1.3 General
On-Demand/Recording
MT 1.25 General
On-Demand/Recording
NC 1.25 General
On-Demand/Recording
ND 1.25 General
On-Demand/Recording
NE 1.25 General
On-Demand/Recording
NH 1.25 General
On-Demand/Recording
NJ 1.5 General
On-Demand/Recording
NM 1.2 General
On-Demand/Recording
NV 1 General
On-Demand/Recording
NY 1.5 General
On-Demand/Recording
OH 1.25 General
On-Demand/Recording
OK 1.5 General
On-Demand/Recording
OR 1.25 General
On-Demand/Recording
PA 1 General
On-Demand/Recording
RI 1.5 General
On-Demand/Recording
SC - - Credit not available
TN 1.25 General
On-Demand/Recording
TX 1.25 General
On-Demand/Recording
UT 1 General
On-Demand/Recording
VA - - Credit not available
VT 1.25 General
On-Demand/Recording
WA 1.25 General
On-Demand/Recording
WI 1.5 General
On-Demand/Recording
WV 1.5 General
On-Demand/Recording
WY 1.25 General
On-Demand/Recording

In some CLE states, the course will be submitted to the bar after you register. If for any reason the course is not approved, we will fully refund your registration fee. If a state is listed on this course, then we are confident the course fits that state's standards and already is or will be approved for credit.

HR Credits

Credit Value Type Format
HRCI 1.25 General
On-Demand/Recording
SHRM 1.25 General
On-Demand/Recording

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