cathy-graham

Navigating Challenging Conversations at Work – On-Demand

Original Recording Date: October 13th, 2016
Duration: 75 minutes

In this practical webinar, you’ll learn how to skillfully manage difficult conversations at work.  You’ll learn about effective tools and techniques, including self-reflection, timing, fact finding, assumption testing, setting considerations, interpersonal empowerment, and emotional intelligence.  Among other things, you’ll learn how to:

  • Prepare for a challenging conversation, including:
    • Self-reflection
    • Timing
    • Fact Finding
    • Testing Assumptions
  • Craft the message, including:
    • Clarifying the scope of the issue
    • Adapting your message to the other person’s style
    • Identifying your best outcome
    • Articulating your observations and feelings
    • Being brief
    • Anticipating the other person’s response
  • Face the challenge, including:
    • Initiating the conversation
    • Maintaining everyone’s esteem
    • Listening for solutions
    • Asking for help
    • Sharing your thoughts and feelings
    • Summarizing your understanding
  • Reflect on the conversation, including:
    • What did – and didn’t – work
    • Following up

Course Reviews

100% of attendees said they would recommend this course to others.

“Content and examples have practical application.”

View Continuing Education Credit

HR

This program has been approved for 1.25 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

Clear Law Institute is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs.

Faculty - Cathy Graham


About the Presenter

Cathy Graham is a Human Resource Consultant, Blogger, Executive and Team Coach at Workplace Navigator. Ms. Graham has taught Human Resource courses at several colleges, including Duke University. Ms. Graham is a graduate of Cornell University and the University of San Francisco.

Group Discounts

icon-groupIf you add more people from your organization, the registration fee for each person will be discounted as described below. The discount will be automatically applied during checkout.

2-4

$149
25% Off

5-9

$133
33% Off

10+

$99
50% Off

On-Demand

icon-webinar-smShortly after you register, we will email you a link to view the webinar recording and a PDF of the presentation materials. You will be able to view the webinar recording as many times as you wish for up to 1 year.  If you have any questions, please contact us.

Access Everywhere

Access the recorded webinar at any time on your computer, tablet, or smartphone.

Money-Back Guarantee

If you’re not satisfied with the course, we will promptly refund your money.

All-Access Membership

icon-membershipJoin our all-access membership program to participate in this webinar and any live or recorded webinar for a flat annual fee.

Learn More

FAQs

Any questions?  Please view our FAQs page or contact us.

$199

Group Discounts

icon-groupIf you add more people from your organization, the registration fee for each person will be discounted as described below. The discount will be automatically applied during checkout.

2-4

$149
25% Off

5-9

$133
33% Off

10+

$99
50% Off

On-Demand

icon-webinar-smShortly after you register, we will email you a link to view the webinar recording and a PDF of the presentation materials. You will be able to view the webinar recording as many times as you wish for up to 1 year.  If you have any questions, please contact us.

Access Everywhere

Access the recorded webinar at any time on your computer, tablet, or smartphone.

Money-Back Guarantee

If you’re not satisfied with the course, we will promptly refund your money.

All-Access Membership

icon-membershipJoin our all-access membership program to participate in this webinar and any live or recorded webinar for a flat annual fee.

Learn More

FAQs

Any questions?  Please view our FAQs page or contact us.