Studies show that managers spend up to 40 percent of their time addressing conflict in the workplace, and unresolved conflict causes high employee turnover and even litigation. In this webinar, you’ll learn about strategies to successfully manage conflict and avoid counterproductive responses. Among other things, you’ll learn about:

  • The consequences of unresolved conflict for your organization, including:
    • High tensions, stress, and anxiety
    • Reduced effectiveness, productivity, and quality
    • Increased absenteeism, turnover, hostility, and even violence
  • 13 strategies for constructively confronting conflict
  • How to understand your role in conflict
  • The ways that managers can make conflict worse
  • The 9 hot buttons that can inflame conflict, and what to do about it
  • How to utilize a conflict model outlining your five major options
  • Dysfunctional behavior to watch out for based on your personality
  • Techniques for mediating conflict
  • Assertive vs. aggressive behavior

Who Should Participate?

  • Managers
  • Supervisors
  • Team Leaders
  • Employees dealing with conflict
  • Human Resources Professionals
Faculty Member
Wes Pruett
HR Advisors LLC

Wes Pruett is the owner of HR Advisors LLC, an HR consulting practice. Prior to HR Advisors, Mr. Pruett spent 20 years as a senior leader within the Mayo Health System. Mr. Pruett provides solutions to companies for a wide variety of HR issues including compensation, compliance, policy development, performance management, and employee relations. Mr. Pruett is a business coach and member of the International Coach Federation and an authorized provider of Five Behaviors of a Cohesive Team and Everything DiSC. He is a graduate of the University of Minnesota Carlson School of Management.

HR Credits

Credit Value Type Format
HRCI 1.5 General
Live
HRCI 1.5 General
On-Demand/Recording
SHRM 1.5 General
Live
SHRM 1.5 General
On-Demand/Recording

In some CLE states, the course will be submitted to the bar after you register. If for any reason the course is not approved, we will fully refund your registration fee. If a state is listed on this course, then we are confident the course fits that state's standards and already is or will be approved for credit.

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Can I still receive Continuing Education Credits if I view the webinar recording instead of the live presentation?

In most cases, the answer is yes. Recorded webinars are not eligible for CLE credit in the following states: AR, KS, MS, NE, and RI. In all other jurisdictions, recorded programs are eligible for credit. In addition, CPE credit is not available for recorded webinars. Please note that recorded webinars are only eligible for a certain period of time based on the jurisdiction. To ask about your specific type of Continuing Education Credit or the requirements in your jurisdiction, please call us at 703-372-0550 or contact us.

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