Studies show that managers spend up to 40 percent of their time addressing conflict in the workplace, and unresolved conflict causes high employee turnover and even litigation. In this webinar, you’ll learn about strategies to successfully manage conflict and avoid counterproductive responses. Among other things, you’ll learn about:
- The consequences of unresolved conflict for your organization, including:
- High tensions, stress, and anxiety
- Reduced effectiveness, productivity, and quality
- Increased absenteeism, turnover, hostility, and even violence
- 13 strategies for constructively confronting conflict
- How to understand your role in conflict
- The ways that managers can make conflict worse
- The 9 hot buttons that can inflame conflict, and what to do about it
- How to utilize a conflict model outlining your five major options
- Dysfunctional behavior to watch out for based on your personality
- Techniques for mediating conflict
- Assertive vs. aggressive behavior
Who Should Participate?
- Team Leaders
- Employees dealing with conflict
- Human Resources Professionals
HR Advisors LLC
Wes Pruett is the owner of HR Advisors LLC, an HR consulting practice. Prior to HR Advisors, Mr. Pruett spent 20 years as a senior leader within the Mayo Health System. Mr. Pruett provides solutions to companies for a wide variety of HR issues including compensation, compliance, policy development, performance management, and employee relations. Mr. Pruett is a business coach and member of the International Coach Federation and an authorized provider of Five Behaviors of a Cohesive Team and Everything DiSC. He is a graduate of the University of Minnesota Carlson School of Management.
In some CLE states, the course will be submitted to the bar after you register. If for any reason the course is not approved, we will fully refund your registration fee. If a state is listed on this course, then we are confident the course fits that state's standards and already is or will be approved for credit.
What is a webinar?
A webinar is simply a seminar that you attend online. You either watch a live video feed of the speaker or listen to the speaker through your computer, tablet or phone’s audio. You see the speaker’s slides, videos, and other presentation materials on your screen.
Can I ask questions during the webinar?
Yes. During the live webinar, you may submit questions and comments and the speaker will respond verbally. For a recorded webinar, your questions will be emailed to the speaker. You will typically receive a response from the speaker within two business days.
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If I can’t attend a webinar live, can I view the recording later?
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Can I listen to recorded webinars on a tablet or smartphone?
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You can register for a live webinar up until the time the webinar begins.
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Do the webinars qualify for Continuing Education Credit?
Almost all of our webinars are approved for continuing education credit, including CLE (in all states), CCB, CPE, HRCI, IRS and SHRM credit. Unlike many providers, we don’t charge you any additional fee to process your credit. If you have specific questions, please call us at 703-372-0550 or contact us.
Can I still receive Continuing Education Credits if I view the webinar recording instead of the live presentation?
In most cases, the answer is yes. Recorded webinars are not eligible for CLE credit in the following states: AR, KS, MS, NE, and RI. In all other jurisdictions, recorded programs are eligible for credit. In addition, CPE credit is not available for recorded webinars. Please note that recorded webinars are only eligible for a certain period of time based on the jurisdiction. To ask about your specific type of Continuing Education Credit or the requirements in your jurisdiction, please call us at 703-372-0550 or contact us.
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How do I determine my states’s CLE requirements.
Please find your state listed here with instructions for calculating the number of credits in your state.
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I completed a webinar, but it is still showing as incomplete in my account.
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I downloaded my certificate of completion, but it doesn’t have my continuing education information listed on it.
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