wes-pruett

Managing Workplace Conflict

May 11th, 2017 1:00 PM to 2:30 PM ET
Can't attend live? By registering, you will be able to view the course live, view a recording at any time for 12 months, or both.

Studies show that managers spend up to 40 percent of their time addressing conflict in the workplace, and unresolved conflict causes high employee turnover and even litigation. In this webinar, you’ll learn about strategies to successfully manage conflict and avoid counterproductive responses. Among other things, you’ll learn about:

  • The consequences of unresolved conflict for your organization, including:
    • High tensions, stress, and anxiety
    • Reduced effectiveness, productivity, and quality
    • Increased absenteeism, turnover, hostility, and even violence
  • 13 strategies for constructively confronting conflict
  • How to understand your role in conflict
  • The ways that managers can make conflict worse
  • The 9 hot buttons that can inflame conflict, and what to do about it
  • How to utilize a conflict model outlining your five major options
  • Dysfunctional behavior to watch out for based on your personality
  • Techniques for mediating conflict
  • Assertive vs. aggressive behavior

Who Should Participate?

  • Managers
  • Supervisors
  • Team Leaders
  • Employees dealing with conflict
  • Human Resources Professionals

Course Reviews

“Very clear content.”

“Solid information.”

“Ways of resolving conflicts – gave me new ideas on ways to handle issues.”

“It was informative, there were some great pointers (that have now become sticky-notes on my computer screen).”

View Continuing Education Credit

HR

This program has been approved for 1.5 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

Clear Law Institute is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDCs.

Wesley Pruett


About the Presenter

Wes Pruett is owner of HR Advisors LLC, a consulting practice that provides service to clients who seek to align their business and employees creating successful outcomes and excellent work environments. After 20 years in senior leadership within the Mayo Health System he founded HR Advisors. Mr. Pruett provides solutions to companies for a wide variety of HR issues including compensation, compliance, policy development, performance management, and employee relations. Mr. Pruett regularly facilitates employee training related to communication, leadership, coaching and strategic planning. He is a business coach and member of the International Coach Federation and an authorized provider of Five Behaviors of a Cohesive Team and Everything DiSC. Wes earned a Masters in Healthcare Administration at the University of Minnesota Carlson School of Management and an M.S. in psychology. He can be reached at [email protected] or 507-399-1240.

Group Discounts

icon-groupIf you add more people from your organization, the registration fee for each person will be discounted as described below. The discount will be automatically applied during checkout.

2-4

$149
25% Off

5-9

$133
33% Off

10+

$99
50% Off

View Live and/or Recording

icon-webinar-smYou may view the webinar live and/or you may view the recording of the webinar as many times as you wish for up to 1 year afterwards. Immediately after the live presentation, you will be able to view the recording at the same link. You do not need to view the live presentation to get access to the recorded webinar. If you have any questions, please contact us.

Access Everywhere

Access the live and/or recorded webinar on your computer, tablet, or smartphone.

Money-Back Guarantee

If you’re not satisfied with the course, we will promptly refund your money.

All-Access Membership

icon-membershipJoin our all-access membership program to participate in this webinar and any live or recorded webinar for a flat annual fee.

Learn More

FAQs

Any questions?  Please view our FAQs page or contact us.

$199

Group Discounts

icon-groupIf you add more people from your organization, the registration fee for each person will be discounted as described below. The discount will be automatically applied during checkout.

2-4

$149
25% Off

5-9

$133
33% Off

10+

$99
50% Off

View Live and/or Recording

icon-webinar-smYou may view the webinar live and/or you may view the recording of the webinar as many times as you wish for up to 1 year afterwards. Immediately after the live presentation, you will be able to view the recording at the same link. You do not need to view the live presentation to get access to the recorded webinar. If you have any questions, please contact us.

Access Everywhere

Access the live and/or recorded webinar on your computer, tablet, or smartphone.

Money-Back Guarantee

If you’re not satisfied with the course, we will promptly refund your money.

All-Access Membership

icon-membershipJoin our all-access membership program to participate in this webinar and any live or recorded webinar for a flat annual fee.

Learn More

FAQs

Any questions?  Please view our FAQs page or contact us.